viorTerms of Use

Our vior platform operates under this Terms of Use agreement, which governs your account creation, deposits, withdrawals, gameplay, and dispute resolution. By accessing vior on your Android phone, iOS Safari browser, or desktop, you agree to these terms. We designed them to be transparent so you understand your rights and our responsibilities.

Vior services are available only in jurisdictions where local law permits. Account holders are responsible for verifying that their access and use of vior comply with their own jurisdiction's regulations. We do not offer vior services in jurisdictions where online wagering is prohibited by law. When you join vior, you confirm that you are of legal age in your jurisdiction and that you access our platform where it is lawfully available.

This page outlines the core terms governing your vior account, your use of our games and betting markets, payment processing, and how we handle disputes or complaints.

Account creation and verification on vior

When you create a vior account, you provide your email address, phone number, and full legal name. We send a verification code to your email and SMS to confirm your identity. You must use your real name — we do not allow accounts registered under false names or on behalf of other people. Each person may maintain only one active vior account; creating multiple accounts to circumvent limits or claim bonuses repeatedly is prohibited.

Before your first withdrawal from vior, you must complete KYC (Know Your Customer) verification. This involves uploading a clear photo of your national ID, passport, or other government-issued identification. We review your ID against your account details and confirm they match. KYC typically completes within one business day. Once verified, your account gains withdrawal eligibility — this status persists, so you do not re-verify on subsequent withdrawals.

Your vior account password is your responsibility. We recommend using a strong, unique password and not sharing it with anyone. If you believe your account has been compromised, change your password immediately and contact our support team. We are not liable for unauthorized transactions that occur after you share your password or fail to secure your account.

Deposits and withdrawal policy on vior

We accept deposits through eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit via vior, funds are processed instantly by our payment partners. We do not charge deposit fees. Your deposited balance is immediately available for gameplay, betting on Liga 1, Piala AFF, Champions League, or any other market on our platform.

Withdrawals process through the same payment method you used to deposit. When you request a withdrawal from vior, we review your account to confirm your balance is available, your KYC is complete, and your request complies with our limits. Once approved, funds transfer back to your payment account subject to your payment provider's processing times. We do not charge withdrawal fees, but your bank or payment app may apply their own fees. Review times are subject to verification windows — we do not guarantee specific timelines, but we process all compliant requests promptly.

Under our vior policy, you may only withdraw funds that represent your own deposits and winnings. We do not permit withdrawals before KYC completion, withdrawals to third-party accounts, or withdrawals exceeding your verified balance. If your withdrawal is declined, we notify you of the reason and provide steps to resolve it.

Games, betting, and bonus terms on vior

Vior hosts live-dealer games (blackjack, roulette, baccarat, Lightning Roulette, Dragon Tiger), slot games (Fortune Tiger, Sweet Bonanza, Gates of Olympus, Mahjong Ways, Aviator), sports betting (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and skill-based competitions like Tarung Mesin. Each game and betting market has specific rules disclosed within vior or in our game documentation.

We use certified random number generators (RNGs) for all games. Live-dealer games stream from professional studios with real croupiers. Sports betting odds are calculated from market data. Esports results are settled according to official tournament outcomes. Our Tarung Mesin skill-based game uses low-latency infrastructure to ensure fair, synchronized play. All outcomes are determined fairly and transparently — we do not manipulate results or hide odds calculations.

Bonus offers on vior, if applicable, are subject to terms displayed at the time of claim. These terms typically specify wagering requirements, eligible games, expiration dates, and payout conditions. We reserve the right to modify or withdraw bonus offers with notice. Bonus abuse (such as claiming bonuses repeatedly across multiple accounts, or exploiting system loopholes) results in account suspension and forfeiture of bonus balances.

Dispute resolution and complaints procedure on vior

If you dispute a game result, a betting settlement, or any charge on your vior account, contact our support team immediately through the in-app help section, live chat, or email. Provide details of your complaint, including the date, time, game or bet identifier, and your account name. We investigate all complaints and respond within a reasonable timeframe. If we determine an error occurred on our side, we correct it and credit your account. If our investigation confirms the correct outcome, we explain our findings and the policy that applies.

Our vior support channels are available in English and local languages. We aim to resolve disputes fairly and transparently. If you remain unsatisfied after our investigation, you may escalate your complaint through formal channels outlined in our Legal NoticeEscalated complaints are reviewed by a different team member and documented for quality assurance.

We do not accept complaints more than 30 days after the disputed transaction. Complaints filed after this window are evaluated at our discretion but may be rejected as time-barred. To support your complaint, keep records of your bets, game session IDs, and any communications with our team.

Limitation of liability and jurisdiction

We at vior provide our platform and games "as is" without warranties. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. To the extent permitted by law, we limit our liability for indirect, incidental, or consequential damages. Your sole remedy for any dispute is the resolution process outlined in our terms and support procedures.

Vior operates under the jurisdiction and laws applicable to our service region. By creating a vior account, you consent to jurisdiction for any disputes. Account holders in Jakarta, Surabaya, Bandung, Medan, or other supported regions agree that vior's terms and policies govern your account.

If you have questions about these terms, contact our support team or read our Privacy Policy for details on how we handle your data. We update these terms periodically — continued use of vior after updates indicates your acceptance of the revised terms.

Our vior commitment to fair and transparent operation

We operate vior with commitment to fairness, transparency, and compliance with applicable law in supported jurisdictions. Every game result, betting settlement, and account transaction is determined according to our published rules and policies. We do not engage in deceptive practices, hidden algorithms, or manipulation of odds.

Your vior account data is encrypted and stored securely. We do not sell your personal information to third parties except where required by law. Your deposit and withdrawal history is yours to access — we maintain transparent records and can provide statements on request.

Account holders using vior are responsible for understanding the terms, verifying their jurisdiction's legal status, and managing their own usage. We provide tools and information to support informed play, but ultimate responsibility for your account rests with you. If you have concerns about vior's operations, policies, or your account, our support team is available to help through multiple channels: in-app help, live chat, and email. We are committed to serving you fairly and resolving issues promptly.